Comments on: 5 Business Lessons I learned from Sprint http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/ Taking your startup to the next level Sun, 01 Aug 2010 07:38:32 +0000 http://wordpress.org/?v=2.7 hourly 1 By: zeek http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-12163 zeek Sat, 31 Oct 2009 04:45:14 +0000 http://www.inspiredstartup.com/?p=77#comment-12163 YOU are the exact reason that i hate my job. What you don't understand about Zeek's is this; the dough, and the toppings can be very expensive, especially when we use fresh basil, cilantro, oregano, arugala, and many other things. Our crust is probably the best delivery pizza crust there is, and i have been told by many of our customers that they appreciate the fact that we dont pile on cheese, pepperoni, etc. because for once their pizza isnt covered in a half inch of grease when they go to take a bite. I hope you never come back to Zeeks, people like you who are so OCD that nothing you happy. BITE ME :) YOU are the exact reason that i hate my job. What you don’t understand about Zeek’s is this; the dough, and the toppings can be very expensive, especially when we use fresh basil, cilantro, oregano, arugala, and many other things. Our crust is probably the best delivery pizza crust there is, and i have been told by many of our customers that they appreciate the fact that we dont pile on cheese, pepperoni, etc. because for once their pizza isnt covered in a half inch of grease when they go to take a bite. I hope you never come back to Zeeks, people like you who are so OCD that nothing you happy. BITE ME :)

]]> By: To iPhone or not to iPhone | Insights into Startups and Entrepreneurship - nPost Blog http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-8164 To iPhone or not to iPhone | Insights into Startups and Entrepreneurship - nPost Blog Thu, 26 Mar 2009 17:55:50 +0000 http://www.inspiredstartup.com/?p=77#comment-8164 [...] Sprint! If you’re curious as to why I’m leaving Sprint after 11+ years, you can read about it here. The all important question posed to you now, my blog readers, is should I give in and finally get [...] [...] Sprint! If you’re curious as to why I’m leaving Sprint after 11+ years, you can read about it here. The all important question posed to you now, my blog readers, is should I give in and finally get [...]

]]> By: Amex paying customers $300 to cancel http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-6622 Amex paying customers $300 to cancel Wed, 11 Mar 2009 18:20:19 +0000 http://www.inspiredstartup.com/?p=77#comment-6622 You are a very smart person! You are a very smart person!

]]> By: Valorie http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-5219 Valorie Fri, 20 Feb 2009 20:21:25 +0000 http://www.inspiredstartup.com/?p=77#comment-5219 Amen! I was in management with Nextel (Pre Sprint buyout) for years. And I always practiced "old school" customer service: The customer is always right. Always bend over backwards to help them. Never bend over forwards, however. Send them away with a smile and a sense of relief. Ingrain in them that they can always come to you with an issue. Word of mouth is your best advetisement...or your worst, you decide. However, having said all that, Nextel's corporate customer service was exactly as you described...horrible. You could come to my stores and get excellent customer service, but at the same time they had already been trampled by our telephone "customer "service" dept. I see Sprint is no different! (I left the company at the onset of their nerge, which turned into a buyout and eliminated many jobs.) Amen!

I was in management with Nextel (Pre Sprint buyout) for years.
And I always practiced “old school” customer service:

The customer is always right.
Always bend over backwards to help them.
Never bend over forwards, however.
Send them away with a smile and a sense of relief.
Ingrain in them that they can always come to you with an issue.
Word of mouth is your best advetisement…or your worst, you decide.

However, having said all that, Nextel’s corporate customer service was exactly as you described…horrible.
You could come to my stores and get excellent customer service, but at the same time they had already been trampled by our telephone “customer “service” dept.

I see Sprint is no different!

(I left the company at the onset of their nerge, which turned into a buyout and eliminated many jobs.)

]]> By: Harnish http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-2412 Harnish Mon, 26 Jan 2009 23:22:07 +0000 http://www.inspiredstartup.com/?p=77#comment-2412 Just as a good product or service is viral so is a bad one. And you are not the only disgruntled Sprint customer, I was too at one point and I just quit. And when other family and friends asked me for a referral I brought up my experience. They never bought their service or their phones. Just as a good product or service is viral so is a bad one. And you are not the only disgruntled Sprint customer, I was too at one point and I just quit. And when other family and friends asked me for a referral I brought up my experience. They never bought their service or their phones.

]]> By: Article Spinning http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-1779 Article Spinning Sun, 25 Jan 2009 10:10:40 +0000 http://www.inspiredstartup.com/?p=77#comment-1779 Thanks for sharing this, Andy. If people like spreading anything around, it's mostly negative experiences they had dealing with companies/services. That's why every company must do all they can to NOT allow customers to have negative experiences, as you did with Sprint. I hope someone important at Sprint finds this post and makes corrections, least they lose many more customers. Thanks for sharing this, Andy. If people like spreading anything around, it’s mostly negative experiences they had dealing with companies/services. That’s why every company must do all they can to NOT allow customers to have negative experiences, as you did with Sprint. I hope someone important at Sprint finds this post and makes corrections, least they lose many more customers.

]]> By: Michael http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-1677 Michael Fri, 23 Jan 2009 03:04:51 +0000 http://www.inspiredstartup.com/?p=77#comment-1677 Reminds me of an interaction I had a few years ago with Zeek's Pizza: simple little matter about super-paltry toppings on $50 worth of pies. I sent a letter and never heard anything back. Anyways, not to rant, but I'm a teacher, and I've been using that letter as part of a letter-writing unit ever since. Students love knowing that they have a voice, that they can actually complain and campaign. And I get a quiet satisfaction knowing I might have turned a few souls away from Zeek's. Come to think of it, Kinko's customer service is pretty terrible too. Nice work, Andy. Reminds me of an interaction I had a few years ago with Zeek’s Pizza: simple little matter about super-paltry toppings on $50 worth of pies. I sent a letter and never heard anything back. Anyways, not to rant, but I’m a teacher, and I’ve been using that letter as part of a letter-writing unit ever since. Students love knowing that they have a voice, that they can actually complain and campaign. And I get a quiet satisfaction knowing I might have turned a few souls away from Zeek’s. Come to think of it, Kinko’s customer service is pretty terrible too.

Nice work, Andy.

]]> By: Tee http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-882 Tee Thu, 15 Jan 2009 03:09:47 +0000 http://www.inspiredstartup.com/?p=77#comment-882 Thanks Andy! This was exactly what I needed at the moment! If I may, I would add one (or make it a sub point?): Make it personal. I have always made it a point to have a personal relationships, to the extent that I could, with clients. It makes my job much more fun and my clients truly appreciate the connection (most of the time!). Thanks Andy! This was exactly what I needed at the moment! If I may, I would add one (or make it a sub point?): Make it personal. I have always made it a point to have a personal relationships, to the extent that I could, with clients. It makes my job much more fun and my clients truly appreciate the connection (most of the time!).

]]> By: Jun Loayza http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-333 Jun Loayza Tue, 13 Jan 2009 00:43:45 +0000 http://www.inspiredstartup.com/?p=77#comment-333 "Let Go" is the point that I feel is most powerful. You always naturally seem to want more and more, but sometimes, you really have to control yourself to understand that it is quality, and not quantity, that makes a startup succeed. <a href="http://www.junloayza.com/careers/the-lessons-learned-of-an-entrepreneur-answer-to-a-reader/" rel="nofollow">Here are the lessons that I have learned as an entrepreneur.</a> I'd sure like to know what you think about them! Great post and I look forward to staying in touch! - <a href="http://JunLoayza.com" rel="nofollow">Jun Loayza</a> “Let Go” is the point that I feel is most powerful. You always naturally seem to want more and more, but sometimes, you really have to control yourself to understand that it is quality, and not quantity, that makes a startup succeed.

Here are the lessons that I have learned as an entrepreneur. I’d sure like to know what you think about them!

Great post and I look forward to staying in touch!

- Jun Loayza

]]> By: Adam http://www.inspiredstartup.com/5-business-lessons-i-learned-from-sprint/comment-page-1/#comment-327 Adam Mon, 12 Jan 2009 19:14:01 +0000 http://www.inspiredstartup.com/?p=77#comment-327 Weird. I have exact opposite experiences with Sprint. I've been a member since mid 2005ish. I jumped on the Sero plan 2 years ago. They had to completely redo my account but eventually they had it set up. On top of that, I get a 23% discount through my former employer and negotiated unlimited texts/data/picture mail. The only thing limited on my plan is minutes (450) but with free sprint to sprint I never use them. There was also a promo awhile ago for $5/month off your bill. In the end, my bill is $24. It has been as low as $18 before. Including taxes ;-) I want the iPhone bad, but paying $80/month for the same features just isnt worth it to me. Weird. I have exact opposite experiences with Sprint. I’ve been a member since mid 2005ish. I jumped on the Sero plan 2 years ago. They had to completely redo my account but eventually they had it set up. On top of that, I get a 23% discount through my former employer and negotiated unlimited texts/data/picture mail. The only thing limited on my plan is minutes (450) but with free sprint to sprint I never use them. There was also a promo awhile ago for $5/month off your bill.

In the end, my bill is $24. It has been as low as $18 before. Including taxes ;-) I want the iPhone bad, but paying $80/month for the same features just isnt worth it to me.

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